Service management built around your equipment.
Manage customers, equipment, jobs, technicians, inventory and service history from one platform.
Everything tracks back to the equipment you service
REFRACT is built for companies that service, repair, maintain, and manage machinery and equipment — not a general-purpose CRM adapted to fit. Every part of the platform is organized around the same six connected records.
How the pieces connect
Customer, equipment, job, technician, service report, service history — six records that stay connected, in this order, from first contact through to completed work.
Customer
The organization or site the work is done for.
Equipment
The machine every other record connects back to.
Job
One unit of work, tied to a customer and a machine.
Technician
Connected to the job for the work being done.
Service Report
The record produced once work is complete.
Service History
What service reports become over time.
Equipment is the center of the model, not an attachment to it
In many general tools, equipment is a field on a job or a line on an invoice. In REFRACT, it's a first-class record in its own right — the fixed point every customer, job, technician, and service report connects back to.
Equipment detail screenshot pending. See docs/plan/marketing-site/workflow-f-product-features.md for the full asset requirement list.
See how this looks for your equipment
Every operation is different. The fastest way to see how REFRACT fits yours is a live walkthrough.
Every organization works in its own space
REFRACT is multi-tenant: each customer organization operates its own workspace at a dedicated subdomain of refractsoftware.com. This marketing site itself holds no customer data and has no login of its own — access to your organization’s workspace lives entirely within your own REFRACT subdomain.
Book a Demo
Talk to us about your equipment, your team, and how REFRACT would fit your operation.