Built for businesses that service equipment.
REFRACT connects customers, equipment, jobs, technicians, service reports, and service history for businesses responsible for keeping machinery running.
The same problems, across every equipment-service business
Whatever the trade, businesses that service equipment tend to run into the same operational friction as they grow.
Disconnected equipment records
Equipment information spread across spreadsheets, paper, emails, and separate systems, with no single current record for each machine.
EquipmentIncomplete service history
When history lives in emails and paper folders, it's hard to know what work has already been done on a machine — or what's overdue — before a technician answers a call.
Service HistoryJob coordination
Keeping scheduled, assigned, and completed work visible in one place gets harder as the number of technicians, customers, and sites grows.
JobsTechnician access
Field staff need the right customer and equipment context before they arrive on site, not a phone call back to the office to piece it together.
TechniciansManual service reporting
Paper reports and inconsistent notes make it hard to capture what happened on a visit consistently, or compare it to the last one.
Service ReportsCustomer and equipment relationships
Understanding which equipment belongs to which customer, and at which location, is the foundation every other record in the business depends on.
CustomersThe equipment stays at the center of the record
Generic CRMs organize a business around contacts and deals. REFRACT organizes it around the machine: every customer, job, technician, service report, and service history entry connects back to a specific piece of equipment, not the other way around. That’s the model behind every industry on this page — the same connected chain, applied to your equipment.
Service sectors REFRACT is built for
REFRACT is general-purpose equipment-service software, not a separate product per trade — but the operational reality looks different depending on what you service.
Industrial equipment servicing
Businesses that maintain and repair machinery across multiple customer sites, from single machines to full production lines.
Equipment moves between locations and outlives the people who first installed it, so keeping an accurate record of what's out there — and what's been done to it — is a standing operational problem.
Compressed air
Businesses maintaining compressors, dryers, receivers, and related plant for customers who depend on a continuous air supply.
A compressed-air system is really several connected units at one site, and a missed service interval on any single one of them can take down a customer's whole production line.
HVAC & service contractors
Contractors servicing heating, ventilation, and air conditioning equipment for commercial and residential customers.
Technicians often work through many small jobs a day, each tied to a specific unit and site, which is difficult to keep consistent with spreadsheets or paper alone.
Pumps
Businesses installing and maintaining pumps and pump systems across customer sites.
Pumps are often out of sight until they fail, so knowing exactly when each unit was last serviced — and by whom — matters more than for equipment customers see every day.
Generators
Businesses servicing standby and backup generators that customers rely on when their primary power supply fails.
Generators are tested and serviced on a schedule precisely because they're meant to work the one time it matters, which makes a reliable service history central to the job.
Material handling
Businesses servicing forklifts, lifting equipment, and related machinery for warehouse and industrial customers.
A single customer site can have a mixed fleet from different manufacturers, each on its own service cadence, spread across one or many locations.
Other equipment service businesses
REFRACT is structured around equipment-service workflows rather than one narrow machinery category. If your business services, maintains, or repairs equipment for customers, the same connected model applies to you.
Want the full picture of how REFRACT works? Read about the product.
One connected platform, not a different tool per trade
The same six-area model applies across every industry above — no vertical-specific modules, just the operational records these businesses already run on.
| Operational need | Where it lives in REFRACT |
|---|---|
| Track the equipment you service | Equipment |
| See which equipment belongs to which customer, and where | Customers |
| Coordinate scheduled, assigned, and completed work | Jobs |
| Know who's working on what, and where | Technicians |
| Capture what happened during a visit | Service Reports |
| Understand what's been done on a machine over time | Service History |
Evaluating REFRACT alongside an IT or procurement review? See our approach to security.
See how REFRACT fits your service workflow
Book a demo and we’ll walk through it using your own equipment, jobs, and technicians as the example.