Frequently asked questions
Straight answers to what buyers usually ask before booking a demo. If something isn't covered here, get in touch directly.
Product
What is REFRACT?
REFRACT is service-management software for companies that service, repair, maintain, and manage machinery and equipment. Each customer organization gets its own REFRACT workspace at a dedicated subdomain of refractsoftware.com.
Is REFRACT a CRM?
No. Generic CRMs treat equipment, at best, as a note attached to a customer or a job. REFRACT is built the other way around — equipment is a first-class record in its own right, connected to customers, jobs, and service history.
What type of businesses is REFRACT designed for?
Equipment-centric service businesses — companies whose work revolves around servicing, repairing, or maintaining machinery and equipment. See Industries for more detail.
How is REFRACT different from generic field-service software?
REFRACT organizes a business around six connected entities — customer, equipment, job, technician, service report, and service history — rather than treating equipment as a side note on a job or customer record.
What parts of a service business can REFRACT manage?
Manage customers, equipment, jobs, technicians, inventory and service history from one platform. See Product for how it fits together.
Security
Is my organization's data isolated from other REFRACT customers?
Each REFRACT customer operates its own dedicated workspace at its own subdomain (e.g. yourbusiness.refractsoftware.com), separate from every other customer's. We haven't published the underlying isolation mechanism publicly yet — if that's important to your evaluation, contact us and we'll walk you through it directly.
Does REFRACT hold SOC 2, ISO 27001, or other security certifications?
Not currently. We won't imply a certification REFRACT doesn't hold — see Security for a full, honest picture of where things stand today.
Does this website store or have access to my organization's REFRACT data?
No. This public site has no customer login, authentication, or session logic of any kind, and holds no tenant or customer data. Your REFRACT workspace is a separate application entirely.
How do I ask a security question before signing up?
Contact us directly — security questions get a real answer from a person, not a canned one. Start with Security for what's already confirmed.
Access & Deployment
How do I access REFRACT?
Your organization gets its own REFRACT workspace at a dedicated subdomain — for example, yourbusiness.refractsoftware.com — separate from this public website.
Can I log in to my REFRACT account from this website?
No. refractsoftware.com is the public marketing site only and doesn't host customer login. Your team signs in directly at your organization's own subdomain.
Demo
How do I request a demo?
Book a Demo — share a few details about your business and we'll set up a time.
What does the demo cover?
A walkthrough of how REFRACT connects customers, equipment, jobs, technicians, service reports, and service history for your business.
Who should join the demo?
Business owners, service or operations managers, and field-service managers evaluating REFRACT for their team.
Do I need to provide payment details to book a demo?
No. Booking a demo only requires your name, work email, and company.
Commercial Enquiries
Is pricing published on this website?
Not yet — no public pricing exists at the moment. Book a demo or contact us and we'll talk through pricing for your business directly.
Can I request pricing information or a quote?
Yes — Book a Demo or Contact REFRACT and we'll go through pricing directly with you.