Service management built around
your equipment.
Manage customers, equipment, jobs, technicians, inventory and service history from one platform.
Tap any record to see how it connects
Illustrative product visual · sample data
One record, six connected parts.
The diagram above isn't decoration — it's the actual shape of REFRACT's data model.
Customer
Every job starts with a customer record — their sites, contacts, and the equipment they own.
Equipment
Each machine your team services is its own record, not a line item on an invoice.
Job
A job connects a customer, a piece of equipment, and the technician assigned to it.
Technician
Jobs are assigned to technicians, keeping ownership and accountability clear.
Service Report
Completed jobs produce a report tied to the equipment and the work performed.
Service History
Every report becomes part of that equipment's permanent history.
Every machine. Every service. One history.
Most software treats equipment as a note on a customer's file. REFRACT treats it as the anchor: every machine your team services keeps its own record, connected to its customer, every job performed on it, and every report your technicians file — so nothing gets lost when a customer calls back asking what was done last time.
See how equipment works in REFRACTEquipment detail — development placeholder
Jobs tie the whole record together.
A job in REFRACT links the customer who requested it, the equipment it's performed on, and the technician responsible for it — so nothing about the work happens in isolation.
See how jobs work in REFRACTJob detail — development placeholder
Work assigned. Work accounted for.
Every job is assigned to a technician, and every technician's work feeds back into the equipment's history — connecting what happens in the field to the record your office relies on.
See the technician workflowTechnician field view — development placeholder
Completed work becomes permanent history.
When a job wraps up, it produces a service report tied to that specific piece of equipment. Over time, those reports build a complete service history — so the next technician, or the next customer call, starts with the full picture instead of a guess.
See service history in REFRACTService report — development placeholder
Service history — development placeholder
Everything else stays connected too.
As your team and equipment fleet grow, REFRACT keeps customer records, inventory, and contract information tied to the same equipment and job history — all inside one platform, not a separate system to reconcile.
Built for equipment-centric service businesses.
REFRACT serves companies that service, repair, and maintain machinery and equipment — across trades with the same underlying need: keep every machine's history in one place.
Compressed Air
Track compressors and components across every customer site, with a full history for each unit.
Industrial Equipment
Keep records, jobs, and service history together for the machinery you maintain.
HVAC & Service Contractors
Coordinate jobs and technicians around the equipment you service.
Pumps
Maintain a service history for every pump you install or repair.
Generators
Track jobs and service history for every generator in the field.
Material Handling
Connect equipment, jobs, and technicians for every unit you support.
Machinery Maintenance
One record per machine, with every job and service report attached.
Built with tenant separation in mind.
Each REFRACT customer operates from its own dedicated workspace, on its own subdomain — separate from every other organization’s data. This marketing site itself holds no customer data and has no login of any kind; it’s a purely public, informational site. We publish exactly what’s confirmed about our security posture, not vague guarantees.
Read our Security pageSee how REFRACT could work for your service team.
Bring your own equipment and jobs to the call — we'll walk you through the platform in that context.