A closer look at how REFRACT is organized
REFRACT isn't a set of disconnected modules — it's built around six connected records. Here's the shape of the platform, and where to go for a full walkthrough of your specific workflow.
Six records, always connected
Customer, equipment, job, technician, service report, and service history — the model every part of REFRACT is built around.
Customers
Customer records anchor everything else in REFRACT. Every piece of equipment, every job, and every service report ties back to the customer it belongs to.
Equipment
Equipment is a first-class record, not a field on a job or a line on an invoice. It's the fixed point every job, technician, and report connects back to.
Jobs
A job connects one customer, one piece of equipment, and the technician doing the work — the unit everything else in a service visit is organized around.
Technicians
Technicians are connected directly to the jobs they're tied to, so it's always clear who did what work, on which machine, for which customer.
Service Reports
When a job is carried out, it produces a service report — the record of the work actually performed.
Service History
Service reports accumulate into a service history for each piece of equipment, building a record that outlasts any single job.
Product screenshots are pending across equipment, job, and service-history views. See docs/plan/marketing-site/workflow-f-product-features.md for the full requirement list.
Verified detail, published as it's confirmed
This page describes REFRACT's operating model. We're deliberately not publishing category-by-category feature checklists — equipment fields, job statuses, technician tools, inventory, contracts, administration, and platform specifics — until each one is verified against the live product.
If you’re comparing REFRACT against another system, the fastest way to get a real answer is a live demo — we’ll walk through exactly how it handles your equipment and your team. See who REFRACT serves or contact us with a specific question.
Book a Demo
Talk to us about your workflow and see REFRACT's capabilities firsthand.